Return & Refund Policy

At mereshiv.in, we aim to provide our customers with the best shopping experience while offering devotional products that bring peace and joy. However, we understand that sometimes returns and exchanges are necessary. Please take a moment to review our Return & Refund Policy for clarity on how we handle such requests.

1. Eligibility for Returns

We accept returns for the following types of products within 7 days of delivery:

• Defective or Damaged Items: If the product arrives damaged or defective, please notify us within 7 days of receipt.
• Wrong Orders: If you receive an item different from what was ordered, we will offer a return or exchange.
• Unopened & Unused Items: Devotional items such as idols, books, or puja items may be returned if they are unused, unopened, and in their original packaging.

2. Non-returnable Items

Due to the nature of our products, we do not accept returns on the following items:

• Personalized or customized items (such as engraved gifts)
• Opened or used devotional products (such as incense, oils, etc.)
• Products that are perishable in nature (such as food or offerings)

3. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact Us: Reach out to our customer service team at contact@mereshiv.in or call us at 9351775715. Please provide your order number, a description of the issue, and any relevant images of the damaged or incorrect product.

2. Return Approval: Once your return request is received, our team will review it and approve or deny the return based on the policy. If approved, we will provide instructions on how to return the item.

3. Return Shipment: Return shipping will be the responsibility of the customer, unless the product was defective or incorrect.

4. Refund Process: Once we receive the returned item and verify its condition, we will process your refund. Refunds will be credited back to your original payment method within 7-10 business days.

4. Exchange Policy

We offer exchanges for damaged, defective, or wrong items. If you'd like to exchange a product, please follow the same steps as the return process. Exchanges are subject to product availability.

5. Refund Processing

Refunds are issued to the original payment method used at the time of purchase. Please note that shipping charges (if applicable) are non-refundable unless the return is due to an error on our part.

6. Cancelling an Order

If you wish to cancel an order before it has shipped, please contact our customer service team immediately. Cancellations can only be processed if the order has not yet been dispatched.

7. Contact Information

For any inquiries or assistance regarding returns, exchanges, or refunds, please contact us:

• Email: sales@mereshiv.in
• Phone: 9351775715
• Address: Govindpura Jaipur